Last updated: November 16, 2024
At NeonCloud, we strive to ensure complete customer satisfaction with our services. This refund policy outlines the conditions and procedures for requesting and receiving refunds for our various services and products.
Note: Different services may have specific refund terms. Please refer to the relevant service agreement for detailed information.
Refund eligibility varies based on the service type and circumstances. Review the conditions below:
Full refund available for unused services within the refund window
Eligible for refund if service doesn't meet specified requirements
Prorated refund may be available based on usage
Non-refundable once development or implementation begins
To ensure a smooth refund process, we've established a clear procedure:
Contact our support team through the customer portal or email with your refund request.
Our team will review your request within 24-48 hours and verify eligibility.
If approved, refunds are processed within 5-10 business days to the original payment method.
You'll receive an email confirmation once the refund has been processed.
Refunds are typically processed to the original payment method used for the purchase:
Note: Processing times may vary depending on your payment provider and location.
Each case is reviewed individually. Contact support for specific situations.
For refund requests or questions about our refund policy, please contact us: